Client Overview
| Client | Kiddie Academy of South Fayette |
| Industry | Childcare / Early Education |
| Location | South Fayette, Pennsylvania |
| Employees | 44 employees |
| Services Used | Payroll |
| Client Since | 2024 |
The Challenge
For many businesses, the decision to switch payroll providers doesn’t come from a crisis. It comes from the quiet realization that they deserve better.
Kiddie Academy of South Fayette had been using ADP to manage payroll for their 44-person childcare team. There were no catastrophic errors or compliance failures. The system worked, technically speaking. But working and working well are two very different things.
Like many businesses that rely on a large national provider, Kiddie Academy found ADP’s service increasingly impersonal. Every phone call meant explaining their situation to someone new. Response times were slow, with messages going unanswered for hours. For a busy childcare operation where staff scheduling and payroll accuracy directly affect employee morale, that lack of personal attention added up over time.
When Kiddie Academy made a change to their insurance and connected with Freddy Ewan, a trusted advisor, he recommended they take a look at Sharp Payroll Service. One conversation with Matt was all it took to see the difference.
The Solution
After sitting down with Matt at Sharp Payroll Service, the Kiddie Academy team immediately recognized the contrast between what they had been getting from ADP and what Sharp Payroll offered. This was a provider who would actually know their business, their team, and their needs.
Sharp Payroll handled the transition from ADP and got Kiddie Academy set up on their payroll platform. The system itself proved to be an upgrade. Navigation was simpler and more intuitive, making it easier for the Kiddie Academy team to process payroll for their 44 employees without the friction they had experienced with ADP’s interface.
More importantly, Sharp Payroll delivered on the promise that mattered most: a real, personal relationship. Kiddie Academy gained a dedicated team that knew their business and was available when they needed help, not hours later, but right away.
The Results
Since switching to Sharp Payroll Service, Kiddie Academy of South Fayette has experienced improvements across the board.
Personal Service That Makes a Difference
The biggest change has been the level of attention and support. When questions or issues come up, Kiddie Academy connects with a team that already understands their business. There are no hold queues, no repeating account details to a stranger, and no waiting hours for a callback. If they need to leave a message, they hear back in minutes, not hours.
A Better, Easier System
Kiddie Academy found Sharp Payroll’s platform easier to navigate than ADP’s system. Processing payroll for a 44-person childcare staff is straightforward, and the team spends less time working through the system and more time focused on running their business.
Lower Costs
On top of better service and a better product, Kiddie Academy is paying less than they were with ADP. The combination of improved service quality and reduced cost made the switch an easy decision in hindsight.
Client Testimonial
“I wish we would have switched to Sharp a lot sooner. Aside from the cost difference, they are a great company to work with and are so easy to get a hold of and easy to get questions and concerns answered immediately. No ‘leave a message and we will call you back in 2 hours’ like the prior vendor. It’s usually addressed immediately. But if I have to leave a message it’s a matter of minutes before I get a call back. So glad we made the change and I would not go back or go elsewhere. There is no reason to even look.”
— Kiddie Academy of South Fayette
Why This Matters
Kiddie Academy’s experience is one that many businesses share. You might not have a horror story about your current payroll provider. The system might technically work. But there’s a difference between a provider that processes your payroll and a partner that actually supports your business.
For childcare and early education businesses especially, where staffing is complex and employee satisfaction is critical, having a payroll provider that responds quickly and handles issues personally isn’t a luxury. It’s a necessity.
Sharp Payroll Service has helped hundreds of businesses make the same switch from impersonal national providers to a team that knows their name, answers their calls, and treats their payroll like it matters. Because it does.
About Sharp Payroll Service
Sharp Payroll Service has provided payroll, bookkeeping, and tax services to businesses since 1984. Based in Point Pleasant, New Jersey, we serve over 750 clients with the personal attention that growing businesses deserve.
Ready for similar results?
Contact Sharp Payroll Service for a free consultation to discuss your payroll needs.